Thank you for choosing rtkflow for your RTK or RTCM stream subscription needs. We aim to provide you with the best possible service and support. Please read our refund policy carefully to understand your rights and responsibilities as a subscriber.
1. Subscription Types: rtkflow offers three subscription durations, 6-Hour Subscription, 1-Month Subscription, 12-Month Subscription.
2. Refund Eligibility:
a. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for our 1-Month and 12-Month subscriptions. If you are not satisfied with our service within 30 days of your initial subscription purchase, you may request a full refund.
b. 6-Hour Subscription: Due to the short-term nature of the 6-Hour subscription, we do not provide refunds for this subscription type unless there is a proven technical issue that prevents you from accessing the service.
c. Exclusions: Refunds are not applicable to any additional services, hardware, or products purchased in conjunction with your subscription.
3. Refund Procedure: To request a refund, please follow these steps
a. Contact Support: Send an email to our customer support team at [Insert Customer Support Email] within the eligible refund period (30 days for 1-Month and 12-Month subscriptions) with your request, including your subscription details and the reason for the refund.
b. Verification: Our team will review your request and may contact you for further information or clarification.
c. Refund Processing: If your request is approved, we will process the refund within [Insert Number of Days] working days to the original payment method used for the purchase.
4. Non-Refundable Circumstances: Refunds will not be issued under the following circumstances
a: If you have used the service beyond the eligible refund period.
b: If your subscription has been terminated due to a violation of our terms of service.
c: If you have breached any applicable laws or regulations.
d: If you have shared your subscription credentials with others or engaged in unauthorized access.
e: If the refund request does not meet the criteria outlined in this policy.
5. Cancellation of Subscriptions: You may cancel your subscription at any time. Cancellation will be effective at the end of your current billing cycle.
6. Contact Us: If you have any questions or concerns about our refund policy or your subscription, please contact us at [Insert Contact Information].
7. Changes to this Policy: rtkflow reserves the right to modify or update this refund policy at any time. We will notify subscribers of any significant changes through email or through a notice on our website.
By subscribing to rtkflow's services, you acknowledge and agree to the terms and conditions outlined in this refund policy.